Director, Business Consulting (AI)

TL;DR

Director, Business Consulting (AI): Leading and growing a consulting organization focused on ensuring customers achieve measurable business value and ROI from hirify.global solutions, with an accent on strategic consulting, organizational change management, and data-based decision-making. Focus on optimizing the full hirify.global portfolio, designing adoption frameworks, and leveraging AI for enhanced CX outcomes.

Location: Remote (US)

Company

hirify.global Ltd. (NASDAQ: hirify.global) is a corporation providing software products used by over 25,000 global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety.

What you will do

• Lead and grow a high-performing consulting organization across hirify.global’s portfolio.
• Define strategic priorities and evolve the consulting practice as an AI-first leader in CX.
• Serve as a trusted advisor to senior customer executives, linking solutions to KPI improvements and business objectives.
• Oversee consistent, high-quality delivery of consulting engagements, ensuring strong customer satisfaction and measurable value.
• Lead teams responsible for organizational change management, adoption frameworks, and operational maturity initiatives.
• Lead development of industry benchmarks, KPI frameworks, and performance models, translating insights into actionable recommendations.

Requirements

• 12+ years of experience in consulting, CX strategy, contact center transformation, or organizational change management within enterprise software/SaaS.
• Proven success leading global teams that deliver change management, governance programs, and adoption initiatives.
• Strong understanding of CCaaS, WEM, analytics, and modern CX capabilities, including strategic application of AI.
• Strong business, financial, and operational acumen, including managing P&L.
• Highly analytical and data-driven, able to translate insights into actionable strategies.
• MBA or advanced degree in Business, Analytics, Data Strategy, or a related field.

hirify.global-to-have">hirify.global to have

• Familiarity with hirify.global CXone, Enlighten AI, WEM suite, or comparable CX/AI platforms.

Culture & Benefits

• Work with an ambitious, game-changing company that sets high standards.
• Opportunity to lead and evolve a consulting practice reinforcing hirify.global’s AI-first position in CX.
• Collaborate with Sales, Product, Engineering, Marketing, and Customer Success teams.
• hirify.global is an equal opportunity employer.