Customer Enablement Specialist (AI)

TL;DR

Customer Enablement Specialist (AI, Legal Tech): Delivering exceptional customer support and guidance for hirify.global's AI-native legal tech platform with an accent on handling complex inquiries, troubleshooting, and becoming a product expert. Focus on identifying recurring issues, driving product improvements, and contributing to the global scaling of the support function.

Location: Onsite in Sydney, Australia

Company

hirify.global is an AI-native legal tech company building an intelligent workspace to empower legal professionals globally.

What you will do

• Deliver exceptional support for enterprise clients, acting as hirify.global's trusted voice.
• Develop deep expertise in hirify.global’s platform to troubleshoot issues and guide users.
• Identify recurring user pain points and collaborate with Product and Engineering to drive solutions.
• Build and maintain help documentation, FAQs, and best practices for user independence.
• Contribute to building scalable support processes and workflows as an early team member.

Requirements

• English: C1+ fluency required
• Experience in customer support, user operations, or client-facing roles, ideally with enterprise B2B customers.
• Proven track record of delighting demanding professional clients.
• Customer-obsessed and genuinely care about user success.
• Technically curious and comfortable learning new software quickly, explaining technical concepts clearly.
• Experience with support tools like Intercom or Zendesk.

Nice to have

• Additional fluent languages.
• Background in SaaS, AI, or legal tech environments.

Culture & Benefits

• Opportunity to directly impact product adoption and customer satisfaction during critical growth.
• Learning from industry experts and shaping the future of legal AI.
• Rapid career growth in a high-growth environment.
• Commitment to diversity of thought, experience, and an inclusive culture.