Business Intelligence Analyst (Quality Assurance)

TL;DR

Business Intelligence Analyst (Quality Assurance): Leading quality assurance initiatives and driving strategic improvements across Global Operations with an accent on designing QA frameworks, mentoring teams, and generating actionable insights. Focus on enhancing customer experience through advanced analytics, process optimization, and cross-functional partnerships.

Location: Remote, based in Colombia

Company

hirify.global is a company shaping the future of communications, delivering innovative solutions to businesses and empowering developers worldwide.

What you will do

• Design and implement comprehensive quality assurance frameworks and methodologies.
• Mentor frontline employees and facilitate knowledge transfer through coaching and feedback programs.
• Generate actionable insights from complex performance data to drive strategic decision-making.
• Collaborate with cross-functional teams to establish quality standards and best practices.
• Perform advanced trend analysis to proactively identify areas for enhancement.

Requirements

• Bachelor's degree in Business, Computer Science, or equivalent professional experience.
• 2+ years of experience in Quality Assurance or similar analytical role with demonstrated leadership responsibilities.
• Advanced proficiency with quality management platforms (Zendesk, G Suite) and data analysis tools.

Nice to have

• Proven ability to manage multiple projects simultaneously while maintaining confidentiality.
• Experience developing and implementing quality frameworks or process improvement initiatives.
• Exceptional communication skills with ability to influence and collaborate across all organizational levels.
• Experience providing coaching and feedback in professional settings.
• Strong analytical skills with experience in statistical analysis and reporting to executive stakeholders.

Culture & Benefits

• Remote-first work environment with a strong culture of connection and global inclusion.
• Opportunities for skill acquisition and career growth.
• Competitive pay and generous time off.
• Ample parental and wellness leave, healthcare, and a retirement savings program.
• Emphasis on solving problems, taking initiative, and contributing to positive change in communities.