Customer Success Executive (Singapore)

TL;DR

Customer Success Executive (AI/Healthcare): Leading the implementation and adoption of hirify.global's technology across health systems in Singapore with an accent on technology implementation within health systems, strong communication skills, and cultural fluency across U.S. and local markets. Focus on translating business needs into implementation strategies and optimizing workflows.

Location: Requires travel to customer sites 1–3 times per month in Singapore. Open to candidates in the United States willing to relocate to Singapore with existing work authorization.

Company

hirify.global is developing the first safety-focused Large Language Model (LLM) for healthcare to dramatically improve healthcare accessibility and outcomes.

What you will do

• Lead and manage end-to-end implementation of hirify.global’s platform in health systems.
• Act as the primary point of contact for client stakeholders, including administrative, operational, and IT leaders.
• Translate business and operational needs into tailored implementation strategies.
• Develop and execute training and change management plans to ensure successful adoption.
• Collaborate with Product, Engineering, and AI teams to share customer feedback and refine solutions.
• Monitor outcomes and continuously optimize workflows post-launch.

Requirements

• Proven experience managing or supporting technology implementations within health systems.
• Strong knowledge of healthcare operations, IT systems, and digital transformation best practices.
• Professional fluency in both English and the local language (written and verbal).
• Deep familiarity with healthcare workflows, stakeholder environments, and system dynamics in both the U.S. and Singapore.
• Exceptional communication, relationship-building, and project management skills.

Nice to have

• Working understanding of AI, large language models (LLMs), or natural language processing (NLP) and how they can be applied in healthcare settings.
• Experience collaborating with cross-functional technical teams (e.g., product, engineering, AI research).
• Exposure to EHR systems, interoperability platforms, or patient engagement technologies.

Culture & Benefits

• Innovative mission to revolutionize health outcomes on a global scale.
• Visionary leadership from experts in healthcare and AI.
• Backed by top investors such as Andreessen Horowitz and General Catalyst.