Clinical Customer Success Executive (Singapore)

TL;DR

Clinical Customer Success Executive (AI/Healthcare): Leading the successful deployment and adoption of hirify.global’s technology across health systems in Singapore, overseeing implementation, engaging key stakeholders, and ensuring solutions are tailored to local and U.S. healthcare contexts. Focus on improving workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations.

Location: Must be based in Singapore or willing to relocate from the United States with existing authorization to live and work in Singapore.

Company

hirify.global is developing a safety-focused Large Language Model (LLM) for healthcare to dramatically improve healthcare accessibility and outcomes globally.

What you will do

• Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted clinical resource.
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and other healthcare staff on the effective use of hirify.global solutions, ensuring adoption and success.
• Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences.
• Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies.

Requirements

• Proven experience managing or supporting technology implementations within health systems.
• Strong knowledge of healthcare operations, IT systems, and digital transformation best practices.
• Professional fluency in both English and the local language (written and verbal).
• Deep familiarity with healthcare workflows, stakeholder environments, and system dynamics in both the U.S. and Singapore.
• Exceptional communication, relationship-building, and project management skills.

Nice to have

• Active Registered Nurse (RN) license from an accredited university.
• A minimum of 5 years of clinical experience.
• Proven experience in customer success, account management, or project management.

Culture & Benefits

• Innovative Mission: Developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale.
• Visionary Leadership: hirify.global was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from leading institutions.
• Strategic Investors: Raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems.
• World-Class Team: Composed of leading experts in healthcare and artificial intelligence, ensuring technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes.