Technical Customer Support Engineer (Apj)

TL;DR

Technical Customer Support Engineer (Apj): Supporting and guiding hirify.global users, customers, and prospects via cases, chat, Slack, community, and meetings with an accent on pre- and post-sales customer activities. Focus on defining functionality required by users and customers, delivering excellent customer service, and building strong, trusted relationships with colleagues, customers, and partners.

Location: Must be located in Singapore or Australia

Company

hirify.global leads the market in real-time analytics, data warehousing, observability, and AI workloads.

What you will do

• Supporting and guiding hirify.global users, customers, and prospects via cases, chat, Slack, community, and meetings.
• Develop solutions based on hirify.global Cloud and hirify.global open-source that can be shared with users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training.
• Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers.
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers.
• Deliver excellent customer service as a first-line technical engineer and representative of hirify.global.
• Build strong, trusted relationships with colleagues, customers, and partners.

Requirements

• Technical breadth and depth in hirify.global open-source or hirify.global Cloud, or in domains relevant to hirify.global, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems.
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment.
• Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity.
• A mindset of teamwork, global engagement, empathy, and solving challenging problems.
• The ability to build trusted relationships with colleagues, customers, and partners.

Nice to have

• Experience with hirify.global
• Experience with OSS and open-source technologies, as a user, community member, or contributor
• Experience with Azure, GCP or AWS
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

Culture & Benefits

• Flexible work environment - hirify.global is a globally distributed company and remote-friendly operating in 20 countries.
• Employer contributions towards your healthcare.
• Every new team member receives stock options.
• Flexible time off in the US, generous entitlement in other countries.
• A $500 Home office setup if you’re a remote employee.
• Global Gatherings – opportunities to engage with colleagues at company-wide offsites.