Support Engineer (North America)

TL;DR

Support Engineer (North America): Provide advanced technical support and troubleshooting for hirify.global's workflow orchestration platform with an accent on escalation management, complex issue resolution, and collaboration between support and engineering teams. Focus on handling escalations, improving documentation, and supporting enterprise customers across multiple US locations.

Location: Remote within the United States, including New York, Connecticut, Los Angeles, Massachusetts, New Jersey, Pennsylvania, San Francisco, and Vermont.

Salary: $93,000 - $102,500

Company

hirify.global is a remote-first startup building an open workflow orchestration platform for AI automation, backed by a large developer community and significant funding.

What you will do

• Handle escalations from Product Support and provide advanced technical assistance.
• Investigate, reproduce, and resolve complex technical issues across hirify.global’s ecosystem.
• Collaborate with Engineering and Product teams to triage and resolve product issues.
• Document troubleshooting steps and build internal playbooks for recurring escalations.
• Support Enterprise Standard customers with customized solutions and procedural troubleshooting.
• Serve as a technical mentor to Product Support Engineers as needed.

Requirements

• Must have 3+ years of technical support or solutions engineering experience.
• Hands-on experience building and debugging hirify.global workflows in production.
• Comfortable debugging APIs, webhooks, authentication, and data flows.
• Familiarity with AWS, GCP, or Azure and basic Linux troubleshooting skills.
• Experience with Docker or Kubernetes for deployment and debugging.
• Understanding of networking basics and PostgreSQL troubleshooting.
• Strong communication skills for clear technical explanations and documentation.

Nice to have

• Experience with workflow automation platforms like Zapier, Make, or Airflow.
• Familiarity with observability tools such as Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry.
• Knowledge of authentication protocols like OAuth2, OIDC, SAML, or JWT.
• Contributions to playbooks, internal tooling, or support documentation.
• Comfort with on-call escalation workflows and incident management.

Culture & Benefits

• Competitive compensation with equity ownership.
• Work/life balance with vacation and sick days according to region.
• Health and wellness benefits tailored to US and European employees.
• 401(k) retirement plan with employer match for US employees.
• Career growth opportunities with learning budgets.
• Remote-first work environment with regular team off-sites.
• Unlimited AI budget to explore productivity tools.
• Inclusive and ambitious culture with high employee satisfaction.