Associate Technical Success Manager (SaaS)

TL;DR

Associate Technical Success Manager (SaaS): Nurturing technical relationships with customers, supporting their initial adoption, and understanding of the hirify.global platform with an accent on facilitating smooth onboarding and driving platform utilization. Focus on monitoring customer progress, providing insights into observability tool usage, and communicating platform capabilities.

Location: Calgary, Toronto, Vancouver, Canada; Hybrid or remote.

Company

hirify.global builds an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.

What you will do

• Support technical onboarding by assisting customers in integrating hirify.global within their cloud environments.
• Conduct fundamental training sessions to explain core functionalities and benefits.
• Monitor and contribute to Mutual Activity Plans, tracking customer progress and providing basic insights into observability tool usage.
• Interact with technical stakeholders to understand initial goals and align platform use to support their objectives.
• Partner with customers to develop business cases for expansion and quantify solution impacts through regular reporting.
• Present platform capabilities and create new content, providing training to customers for ongoing proficiency.

Requirements

• BS or equivalent experience in Computer Science or Computer Engineering.
• Certified or equivalent experience in Cloud technology (AWS, Azure, or Google Cloud Platform).
• Technical knowledge of modern tech stacks, including Cloud, Containers, and Kubernetes (EKS, AKS, or GKE).
• Familiarity with at least one programming language (Java, PHP, Ruby, Node.js, Python or SQL scripting) for initial integration support and optimization.
• At least 1 year of experience in a customer-facing role within SaaS or tech sectors.
• Strong written communication skills.
• Please note that visa sponsorship is not available for this position.

Nice to have

• Ability to collaborate across teams; proficiency in a second language (Spanish, Portuguese, French).

Culture & Benefits

• Fostering a diverse, welcoming and inclusive environment.
• Flexible workforce model, including fully office-based, fully remote, or hybrid.

Hiring process

• All persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
• A criminal background check is required to join hirify.global.
• Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.