TL;DR

Senior Manager, Clinical Support (MedTech): Builds and leads the global Clinical Support Team, driving the technical/clinical portion of sales and customer implementations to ensure successful product adoption. Focus on driving product adoption, customer satisfaction, and growth through new software releases and renewals.

Location: Field, USA. Ability to work effectively from a home-based office. Residence within a reasonable distance of a major airport to support frequent travel. Applicants must be authorized to work for ANY employer in the U.S.

Company

%hirify_global%, Inc. is a health technology company that has redefined brain imaging with the _Swoop ®_ system.

What you will do

Set the vision and strategic plan for the Clinical Support organization, focusing on product adoption and customer experience.
Define and optimize customer lifecycle, driving programs and initiatives to improve engagement.
Build and lead a high-performing team, fostering collaboration and driving operational practices.
Work closely with sales management and other teams to align on strategies and opportunities.
Address escalated client issues with speed and urgency.

Requirements

Progressive leadership experience in MedTech; MR imaging experience preferred.
Proven ability to drive customer adoption, expansion, and retention.
Strong executive presence and communication skills.
Operationally strong with analytical and problem-solving skills.
Comfortable operating in a fast-moving environment.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship now or in the future of any employment Visa.

Culture & Benefits

Ability to work effectively from a home-based office.
Ability to travel up to 50%, including occasional weekend travel.
Residence within a reasonable distance of a major airport to support frequent travel.