Technical Account Manager (Customer Success Manager)

TL;DR

Technical Account Manager (Customer Success Manager): Resolving complex technical challenges for key clients and ensuring their success with hirify.global products and services with an accent on building strategic relationships and delivering exceptional technical support. Focus on understanding client business needs and optimizing their solutions.

Location: Philippines - Manila. Must be based in the Philippines

Company

hirify.global software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety.

What you will do

• Become a trusted advisor for key clients, resolving complex technical challenges.
• Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
• Collaborate effectively across internal teams to provide clients with exceptional technical support.
• Leverage deep knowledge of hirify.global products and technologies to troubleshoot client issues and optimize their solutions.
• Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with hirify.global solutions.
• Contribute to the development and improvement of hirify.global products and services by identifying and recommending enhancements based on client feedback.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Excellent customer service and communication skills, with fluency in both written and verbal communication.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

hirify.global-to-have">hirify.global to have

• Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications.

Culture & Benefits

• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Work according to the hirify.global-FLEX hybrid model: 2 days working from the office and 3 days of remote work each week.
• Office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation.