Senior Product Manager, Web (AI Customer Service)

TL;DR

Senior Product Manager (Web): Bringing the story of AI customer service products to life through world-class web experiences, showcasing the products, telling the brand story, and communicating the vision. Focus on driving projects forward, making decisions, and ensuring every launch meets high standards for design, clarity, and craft.

Location: Must be in the office at least three days per week in Berlin, Germany

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Lead end-to-end delivery of high-quality narrative and storytelling pages, from concept to launch.
• Translate messaging into web experiences.
• Make clear, timely decisions.
• Collaborate across functions with designers, engineers, PMMs, and brand studio partners.
• Measure and improve impact by tracking how narrative pages perform and optimizing for engagement, comprehension, and conversion.

Requirements

• Experience in product management or product marketing, with a track record of delivering impactful digital storytelling.
• Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback.
• Exceptional collaboration and communication skills.
• A strong design eye.
• Attention to detail.
• Ability to thrive in a fast-moving, high-standards environment and adapt to change.

Culture & Benefits

• Competitive salary, annual bonus and equity.
• Regular compensation reviews.
• Generous paid time off above statutory minimum.
• Hybrid working.
• MacBooks are standard, but Windows is also offered for certain roles when needed.
• Fun events for hirify.globalrades, friends, and family!