Product Manager (Logistics)

TL;DR

Product Manager (Logistics): Develop high-impact products to optimize last-mile delivery and service support experiences for customers, riders, and merchants globally with an accent on self-service journeys and AI integration. Focus on designing empathetic user flows, improving key product metrics, and collaborating across teams to enhance delivery operations and customer satisfaction.

Location: Hybrid in Berlin, Germany with relocation support

Company

hirify.global is a leading global local delivery platform operating in over 70 countries, headquartered in Berlin, Germany, and listed on the Frankfurt Stock Exchange.

What you will do

• Own and improve the initial support user journey, creating intuitive self-service experiences for users across the delivery ecosystem.
• Build flows that solve problems directly or redirect users to human agents when necessary.
• Drive product and business metrics such as Contact Rate, Self-Service Rate, Deflection Rate, and CSAT.
• Prioritize roadmap balancing new features and system reliability.
• Collaborate with AI Agent squads to integrate AI capabilities into support flows.
• Align and influence multiple stakeholders across the organization.

Requirements

• Location: Must be based in or willing to relocate to Berlin, Germany
• 4+ years of product management experience in cross-functional teams with proven results.
• Strong understanding of user experience and empathetic design for distressed users.
• Data-driven mindset with experience improving product and business metrics.
• Fluent in English (C1+).
• Excellent communication and problem-solving skills.

Nice to have

• Experience with service tooling like Help Center, chatbots, Agent CRM.
• Experience with AI/ML-driven products and features.
• Proficiency in SQL, BigQuery, Firebase/Google Analytics, or Data Studio.
• Background in Computer Science, Mathematics, Engineering, Business Management, or Economics.

Culture & Benefits

• Hybrid work model with 2 days per week onsite at Berlin campus.
• 27 days holiday plus extra days after 2nd and 3rd year.
• 1,000 € educational budget, language courses, parental support, and Udemy access.
• Health checkups, meditation, gym and bicycle subsidies.
• Employee share purchase plan, sabbatical bank, public transportation discount, insurance, and pension plan.
• Digital meal vouchers, food vouchers, and corporate discounts.
• Relocation support to Berlin available.

Hiring process

• Structured interviews including technical and cultural fit assessments.
• Preparation resources provided for common interview questions.