TL;DR

VIP Account Manager (iGaming): Retaining and maintaining VIP players through proactive outbound communication to enhance their experience and improve key metrics. Focus on building strong relationships, reflecting player sentiments to the business, and managing VIP community engagement.

Company

%hirify_global% is a publicly traded industry leader in interactive entertainment, delivering immersive experiences using cutting-edge technologies like AI and machine learning to millions of players worldwide.

What you will do

Retain and maintain VIP players through proactive outbound communication.
Improve key matrices by ensuring a personal, engaging, and rewarding experience for VIP players.
Manage a VIP community and gather player feedback.
Build strong relationships and establish personal connections with valuable VIP customers.

Requirements

2+ years of experience in customer success / customer support.
Proven analytical competencies and a data-oriented mindset.
Native or Mother-tongue level English.
Excellent interpersonal and communication skills.
High level of multitasking and a target / sales-driven approach.
High-level understanding / interest in casual gaming / online marketing.

Nice to have

Technical background (SQL, courses, relevant degree, or technological unit).
Focus on consumer behavior in digital entertainment/games.
Experience in building social content.
Experience performing in front of a camera (acting, narrating, hosting).

Culture & Benefits

Join an inclusive culture that embraces core values and an agile DNA.
Be part of a driving force behind the evolution of interactive entertainment.
Work with cutting-edge technologies like AI and machine learning.
Benefit from a strong financial foundation and disciplined operations.
Experience a player-focused approach and a relentless can-do spirit.