VP, Customer Success - Betting & Gaming (Ad Tech)

Location: New York, New York, United States; hybrid working models vary by role and location.

Annual base salary: $180,000–$220,000 USD, plus variable compensation, US benefits, and 401k plans.

Company

hirify.global provides official sports data, real-time contextual targeting, and media solutions for leagues, brands, agencies, sportsbooks, and casino operators.

What you will do

• Define and lead the unified post-sales strategy for the betting and gaming advertising business.
• Build a customer lifecycle covering onboarding, adoption, performance, renewals, and long-term partnership value.
• Manage senior team leads and scale the global customer success and managed-service organization.
• Own retention, upsell, managed-service revenue, and multi-market expansion across the post-sales portfolio.
• Partner with Sales, Product, Data Science, Engineering, Marketing, and Ad Operations to improve advertising solutions and customer outcomes.
• Establish processes, dashboards, analytics, and automation for campaign execution, optimization, reporting, and operational scale.

Requirements

• 12+ years of experience in Customer Success, Account Management, Agency Partnerships, or Commercial Leadership.
• Experience in Ad Tech, MarTech, media, or data-driven advertising.
• Deep understanding of programmatic media, sports marketing, data targeting, and cross-channel activation.
• Track record of building global teams, driving retention, and managing multimillion-dollar portfolios.
• Executive presence and ability to influence global holding companies and C-suite brand marketers.
• Experience with betting and gaming, including its compliance landscape, marketing restrictions, and audience dynamics.

Culture & Benefits

• Office-first culture with opportunities to collaborate, connect, and learn together.
• Hybrid working models vary depending on the role and location.
• Variable compensation schemes, US benefits, and 401k plans.
• Support for employee wellbeing and professional growth.
• Inclusive environment centered on teamwork, courage, and driving change.