Account Manager (Restaurant Software)

Location: Milan, Italy; on-site

Company

hirify.global is building a connected restaurant management system that combines sales, reservations, kitchen preparation, payments, inventory, staffing, and operational data in one platform.

What you will do

• Manage the end-to-end merchant onboarding process from sales handover through setup, training, and go-live.
• Serve as the main contact for new merchants, provide clear communication, address concerns, and maintain customer satisfaction.
• Conduct training sessions on the effective use of hirify.global products.
• Manage post-go-live accounts through inquiries, proactive check-ins, troubleshooting, and value-growth opportunities.
• Identify bottlenecks, streamline workflows, and develop scalable onboarding processes that improve efficiency and reduce time-to-value.
• Collaborate with Product and Central Operations as the voice of the customer and support platform improvements.

Requirements

• 3–5 years of experience in implementation, onboarding, support, customer success, or hospitality and food-tech operations.
• Strong project management skills and the ability to manage multiple projects simultaneously.
• Excellent stakeholder management and communication skills.
• Interest in automation and scalable solutions, with an analytical and problem-solving mindset.
• Strong attention to detail and comfort working in a fast-moving, high-growth startup environment.
• Fluent English is required; fluency in an additional language is preferred, but the specific language is not stated.

Culture & Benefits

• Independent, curious, and hospitality-focused working environment.
• Start-up equity.
• Unlimited time off.
• Team-building events.
• AI is used to improve writing, analysis, building, and operational efficiency.