Product Manager (Marketing Technology)

TL;DR

Product Manager (Marketing Technology): Responsible for product development within the Fresh Relevance platform, focusing on enhancing customer experience, usability, and platform stability. Drive improvements across the customer journey, from onboarding to reporting, ensuring customers derive maximum value from the product. Focus on continuous product discovery, translating customer feedback into actionable solutions, and collaborating with cross-functional teams to deliver value.

Company

hirify.global is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys.

What you will do

• Own the product development for specific areas of the Fresh Relevance platform.
• Drive improvements across the Fresh customer journey — ensuring onboarding is smooth, usage is intuitive, and reporting is insightful.
• Oversee the end-to-end product development lifecycle for your areas of responsibility, from concept to launch, including working with development teams within an Agile framework, ensuring the delivery of on-time and value-adding features.
• Conduct continuous product discovery, using customer feedback, product analytics, and usability testing to identify and prioritize enhancements.
• Work with UX designers to make workflows and interfaces straightforward and easy to understand.
• Collaborate with customer success teams to identify friction points, then design and implement improvements.

Requirements

• You have demonstrable experience managing parts of a product lifecycle — from discovery and scoping through delivery, launch, and iteration — within an Agile environment.
• You are motivated by improving usability, stability, and overall customer success.
• You have experience working closely with multiple functions — engineering, UX/design, customer success, product marketing — to deliver value.
• You have strong empathy for users and can translate complex problems into simple, actionable solutions.
• You are highly organised and can prioritise effectively to keep work moving forward.
• You have excellent communication skills and can clearly articulate product decisions and priorities.

Nice to have

• Experience with SaaS products, ideally in marketing technology or personalization platforms, is preferred.
• A technical background or the ability to learn/understand technical concepts is helpful.

Culture & Benefits

• Super dedicated to improving our products for our customers.
• Always sharing experiences and helping each other out.
• Parental leave.
• Medical benefits.
• Paid sick leave.
• hirify.global day.

Hiring process

• 15min Screening Call with Team Talent
• 20 minute call with Hiring Manager or the Head of Product to tell you about the role and learn more about you.
• 1 hour interview with 2 members of the product team.