Manager Of Customer Onboarding (SaaS)

TL;DR

Manager Of Customer Onboarding (SaaS): Leading the AMER-based Training & Implementation team to deliver a cohesive onboarding and training experience that promotes strong product adoption through technical implementation, platform configuration, and integrations for new customers. Focus on driving process efficiencies, and developing omni-channel training strategies, also building close relationships with strategic accounts.

Location: Must be located in Austin, Texas

Company

hirify.global is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences.

What you will do

• Build, lead, and foster a culture of customer centricity and high-performance.
• Add value to customer relationships through direct engagement and proven approaches, driving desired customer outcomes.
• Design and implement scalable onboarding processes to shorten time-to-value, improve product adoption levels, and enhance customer training experiences.
• Define and track performance metrics and KPIs at both team and account levels, ensuring performance visibility and accountability.
• Increase product adoption through the development of onboarding resources, including scalable training materials and videos.
• Work with Sales and Customer Success to optimize customer hand-offs, increasing onboarding efficiencies and eliminating customer effort.

Requirements

• Experience: Minimum 2+ years in a Customer Onboarding leadership role with a proven track record of meeting KPIs.
• Education: MBA or related graduate degree preferred; technical undergrad and relevant certifications are a plus.
• Strong understanding of software, subscription, and renewal-based business models; experience with B2B customer success focused on onboarding, product adoption, and technical implementation.
• Exceptional communication skills for C-level interactions and relationship development.
• Strong analytical and project management skills to drive business growth through data-driven strategies.
• Preferred: Background in family attractions or entertainment venues.

Culture & Benefits

• Attractive compensation package and benefits.
• Paid time off (PTO), Sick days, and US holidays.
• 4 hirify.global Recharge days per year.
• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
• 100% paid Medical Insurance for US Employees.
• 401(k) Plan with a 100% match on contributions up to 5%.

Hiring process

• Initial call with our Talent Acquisition Manager.
• Interview with the Hiring Manager.
• Loop Interviews to meet our wider hirify.global team.