TL;DR

Senior Customer Support Specialist: Owning and improving customer support processes and acting as a subject-matter expert for our products with an accent on identifying recurring issues and implementing improvements. Focus on root-cause analysis of complex cases and contributing to automation and scaling of support operations.

Location: We have plenty of amazing workspaces you can choose from: our awesome headquarters in Vilnius, and super cool hubs in Kaunas, Klaipėda, and Riga! For Vilnius: 4 days onsite, 1 flexible day remote. Meanwhile, in Kaunas: onsite, hybrid, or remote options are available depending on the role.

Salary: 1800-2200 EUR/month

Company

%hirify_global%™ is the operational force that helps ventures grow — building the systems, teams, and infrastructure that turn ideas into scalable businesses.

What you will do

Own and continuously improve customer support processes, guidelines, and internal procedures.
Act as a subject-matter expert on our products, closely following updates and ensuring this knowledge is reflected in internal documentation.
Monitor customer support performance and quality, identify gaps, recurring issues, and proactively propose solutions.
Collaborate closely with Product, Tech, and other internal teams by collecting insights from customer cases.
Oversee and maintain internal knowledge bases, FAQs, and training materials.
Handle escalated or complex cases, focusing on root-cause analysis.

Requirements

Strong written and verbal communication skills in English and Lithuanian.
Solid experience in customer support or customer operations.
Analytical and structured thinking, with the ability to identify patterns and long-term solutions.
A proactive mindset and ownership attitude.
Experience working with customer support tools, documentation systems, and internal platforms.
Excellent organizational skills and attention to detail.

Culture & Benefits

Health insurance, on-site physiotherapist, office gym, and fitness classes.
7 extra days off, 3 for weddings, hybrid work, and the freedom to work 2 months from anywhere in the world.
Pet-friendly office, fresh breakfasts, hot lunches, drawers and fridges stocked with snacks and food.
Rooftop and cellar events and 10 social clubs.
Public transport card for Vilnius and Perks.lt perks.
€1000 yearly budget to fuel personal or team growth.