Client Services Assistant (Fintech)

TL;DR

Client Services Assistant (Fintech): Providing operational support to financial institutions and banks with an accent on client operations troubleshooting and compliance. Focus on managing client inquiries, AML/FinCrime risk mitigation, and coordinating with cross-functional teams to ensure smooth transaction flows.

Location: On-site in Riga, Latvia

Company

A global payments company licensed by the FCA in the UK, providing proprietary end-to-end payment solutions for financial institutions.

What you will do

• Monitor and troubleshoot client operations, including customer onboarding and transaction issues.
• Serve as the primary point of contact for client inquiries, requests, and complaints.
• Act as the first line of defense for AML, FinCrime, and sanction risk compliance.
• Collaborate with the Risk and Compliance departments and Client Success Managers.
• Manage administrative tasks such as preparing reference letters and resetting platform access.

Requirements

• 2+ years of experience in B2B client relationship or support.
• 2+ years of experience within the Financial Services or Banking industry.
• English and Russian: good command required.
• Proficiency in MS Office and Google Docs.
• Strong communication skills and a customer-oriented mindset.

Culture & Benefits

• Competitive salary and performance bonuses.
• Paid Time Off (PTO).
• Career growth and training & development opportunities.
• Friendly team environment.
• Paid parking at the office site.