Technical Support Analyst (Tier 1)

TL;DR

Technical Support Analyst (Tier 1): Delivering exceptional customer service and technical troubleshooting for US-based clients with an accent on managing inbound requests and resolving complex client inquiries. Focus on maintaining high client loyalty, managing community portal interactions, and documenting standards to improve support scalability.

Location: Must be based in Vilnius, Lithuania (Hybrid role). Work hours: 16:00 to 01:00, Monday - Friday.

Salary: €1,770–€1,900 per month (gross).

Company

hirify.global provides a leading consumer-generated content platform that helps brands and retailers capture and display authentic customer reviews and social content.

What you will do

• Serve as the first point of contact for post-sale client interactions via email and tickets.
• Manage the community portal and resolve client questions and requests.
• Analyze semi-complex technical problems and execute solutions with limited oversight.
• Handle standard requests including marketing best practices, billing inquiries, and ROI reporting.
• Educate internal departments on systems, tools, and processes for client request resolution.
• Write standards and guidelines to improve support quality and scalability.

Requirements

• Fluent in English at an advanced business level.
• Experience in working directly with customers in a B2B or B2C environment.
• Ability to prioritize and manage multiple tasks in a dynamic environment.
• Passion for providing exceptional customer service.
• Willingness to learn and grow within a technical support environment.
• Must be available to work from 16:00 to 01:00, Monday - Friday.

Culture & Benefits

• Opportunity to work in a dynamic, customer-focused environment.
• Professional growth within a technical support team.
• Competitive salary with night shift bonuses included.
• Collaborative team culture with a focus on client success.