Principal PS Consultant (Workforce Engagement Management)

TL;DR

Principal PS Consultant (Workforce Engagement Management): Implementing and optimizing the hirify.global WEM suite for customers with an accent on business process analysis, methodology adoption, and customer experience improvement. Focus on leading discovery sessions, analyzing contact center operations, and providing strategic roadmaps for WEM solutions.

Location: Remote work flexibility (you can work remotely, but must be based in Spain)

Salary: Salary package composed of base and bonus

Company

hirify.global empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees using its AI-powered Experience Orchestration platform.

What you will do

• Lead customer workshops and discovery sessions, ensuring success with product awareness.
• Support sales and project teams in identifying issues impacting implementations.
• Analyze customers' contact center reports, processes, and metrics to provide strategic roadmaps.
• Ensure customers realize maximum value from the WEM product through proper methodologies.
• Lead technical and business discussions and present proposed WEM solution features.
• Communicate effectively across the global community, respecting cultural and time zone differences.

Requirements

• Fluency in Spanish and English required; Italian is desirable.
• Minimum 7 years of contact center experience in progressively responsible roles.
• 5+ years of experience implementing or using WEM solutions.
• Working knowledge of WEM capabilities for forecasting, planning, and scheduling.
• Experience working on large-scale projects delivering business change in WEM and contact center operations.
• Proven ability to lead strategic planning, change management, and business process transformation.
• Demonstrated customer-facing experience, including handling challenging situations.

Culture & Benefits

• Health & life insurance and pension plan contributions.
• Ticket restaurant.
• Remote work flexibility.
• Professional development and career growth support.
• Inclusive and collaborative culture.