Technology Project & Program Manager (EdTech)

TL;DR

Technology Project & Program Manager: Managing relationships with strategic accounts, resolving issues, and championing customer needs in product development with an accent on aligning customer outcomes to business goals. Focus on troubleshooting problems, managing internal and external communications, and overseeing implementation of digital products.

Location: Hybrid (8 days/month). Applicants may be required to appear onsite at a hirify.global office as part of the recruitment process.

Salary: $75,900.00 - $129,950.00 USD

Company

hirify.global delivers deep domain knowledge with technology to provide expert solutions that align with the workflows of our customers.

What you will do

• Develop a deep understanding of Nursing Education customers and their needs, particularly their day-to-day interactions with our digital products/solutions.
• Coordinate with Product Management on customer interactions to ensure a shared understanding of customer needs and how they align to strategic goals.
• Deliver clear, empathetic, and professional communication tailored to each key account, ensuring complex issues are explained effectively.
• Track and report on customer satisfaction metrics at key partnership accounts.
• Own the product development lifecycle/schedule by working with various Agile/Scrum teams to ensure that prioritized items are consumed/deployed in support of customer needs on the assigned products/platforms.

Requirements

• College degree (BA/BS) or equivalent experience required.
• At least 1-year experience in customer service/support, with exposure to digital product development (particularly with Agile/Scrum teams) or equivalent experience in working on products/solutions for educational/academic markets.
• Superior communication and relationship management skills, including ability to facilitate customer communications (internal and external) and triage/troubleshoot customer escalations.
• Strong project management skills, including ability to develop schedules, oversee work-in-progress, and implement risk mitigation strategies.
• Ability to prioritize and act as a structured thinker who is able to see “the wood from the trees”.
• Demonstrated experience coordinating cross-functional teams to reach/exceed goals.

Nice to have

• General knowledge of the Nursing Education market.
• Experience with understanding Technology opportunities, constraints, and choices, and ability to articulate associated risks (and possible mitigation plans).
• Familiarity with Agile/Scrum principles and practices for Product Owners.
• Exposure to digital products/solutions in the educational space (including testing/assessment products).
• Exposure to backlog software (e.g., Jira, VSO, Trello, Wrike) and communication applications (Slack, MS Teams, Salesforce, etc.).

Culture & Benefits

• hirify.global offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life.
• Including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Hiring process

• _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts._
• _Our interview process is designed to assess your individual skills, experiences, and communication style._