Technology Project & Program Manager (EdTech)

TL;DR

Technology Project & Program Manager (EdTech): Managing product development lifecycle for nursing education digital products and platforms with an accent on coordinating customer issue resolution, developing implementation strategies, and ensuring customer satisfaction. Focus on aligning customer outcomes to business goals, translating customer feedback into actionable work, and overseeing product implementation.

Location: Hybrid (8 days/month) in one of the following US locations: Philadelphia, PA; Chicago, IL; Coppell, TX; Columbus, OH; or Minneapolis, MN.

Salary: $91,600–$126,800

Company

hirify.global is a global provider of professional information, software solutions, and services, focusing here on digital products for nursing education.

What you will do

• Develop a deep understanding of Nursing Education customers and their needs, particularly with digital products.
• Coordinate with Product Management to align customer needs with strategic goals.
• Deliver clear and professional communication to key accounts, explaining complex issues effectively.
• Track and report on customer satisfaction metrics for key partnership accounts.
• Develop and implement product implementation strategies, ensuring timely delivery and alignment with business objectives.
• Own the product development lifecycle and schedule by working with Agile/Scrum teams to support customer needs.

Requirements

• English: B2 required.
• At least 1 year of experience in customer service/support with exposure to digital product development or educational/academic markets.
• Superior communication and relationship management skills, including customer facilitation and issue triage.
• Demonstrated ability to remain professional and solution-oriented during time-sensitive customer interactions.
• Strong project management skills, including developing schedules, overseeing work-in-progress, and implementing risk mitigation.
• Demonstrated experience coordinating cross-functional teams to achieve goals.

Nice to have

• General knowledge of the Nursing Education market.
• Experience understanding technology opportunities, constraints, and choices.
• Familiarity with Agile/Scrum principles and practices for Product Owners.
• Exposure to digital products/solutions in the educational space (including testing/assessment products).
• Exposure to backlog software (e.g., Jira, Trello) and communication applications (Slack, MS Teams, Salesforce).

Culture & Benefits

• Hybrid work model (8 days/month in the office).
• Opportunity to make a real difference in how nursing students use products.
• Emphasis on a fair and genuine hiring process without AI tools or external prompts.
• Value authenticity and individual skills and experiences.