Customer Care Associate (Italian)

TL;DR

Customer Care Associate (Italian): Supporting customers and processing B2B cross-border payment transactions with an accent on customer service, transaction accuracy, collections, and regulatory compliance. Focus on resolving complex payment issues, investigating overdue balances and discrepancies, and improving end-to-end service operations.

Location: Vilnius, Lithuania; hybrid work with 6–10 office days per month or onsite attendance 2–3 times per week. Working hours are Monday to Friday, 9:00–18:00. Candidates must already have the permanent legal right to work in Lithuania; visa sponsorship is not available.

Salary: From €2,100 gross per month, plus an additional language bonus.

Company

hirify.global is a global fintech company providing technology-led B2B cross-border payment solutions to more than 30,000 customers.

What you will do

• Handle customer enquiries and transactions across phone, case management, and digital channels.
• Resolve account, payment, overdue balance, and transaction discrepancy issues.
• Process transactions accurately according to procedures, controls, SLAs, and regulatory requirements.
• Maintain records and documentation for compliance, audits, and reporting.
• Prioritize cases to meet KPIs, SLAs, and quality standards while identifying risks and improvement opportunities.
• Collaborate with internal stakeholders, share knowledge, and support training and continuous improvement.

Requirements

• Experience in customer support, operations, deal desk, or transactional roles.
• Customer-focused mindset, professionalism, resilience, and strong problem-solving skills.
• Excellent written and verbal English communication skills for explaining complex or regulated information.
• Professional proficiency in Italian is required.
• Strong attention to detail, data accuracy, and ability to follow processes while applying sound judgment.
• Permanent legal right to work in Lithuania without current or future visa sponsorship.

Culture & Benefits

• Flexible hybrid work model with the option to work from abroad for up to 60 days per year.
• Health, disability, and life insurance.
• Paid holidays and leave for maternity, paternity, adoption, and other life events.
• Career growth and development opportunities in a global organization.
• Five paid volunteering days per year.