Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Overseeing Large business and Enterprise customers, ensuring their sustained success with an accent on identifying challenges and crafting tailored solutions. Focus on boosting adoption and delivering unparalleled value.

Location: Must be based in Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia

Salary: $100K - $120K

Company

hirify.global is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce—the deskless employees.

What you will do

• Develop and execute customer success plans based on their main desired business outcomes.
• Ensure that customers obtain the maximum value from their hirify.global investment and use their licenses.
• Consult with customers to help them solve problems and achieve their goals.
• Analyze data to track customer progress and identify areas for improvement.
• Work collaboratively with other departments and teams to ensure customer success.
• Work with customers to create new use cases/success stories.

Requirements

• MUST have 2+ years of experience in B2B SaaS.
• Customer-facing experience.
• Superb written and verbal communication skills.
• Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment.
• Experience in helping customers deploy and see the value of the products they have purchased.
• Experience in building relationships with senior business & platform stakeholders.

Nice to have

• Experience working in an international, remote-first SaaS company.
• Background in HR Tech, Workforce Management, or related industries.

Culture & Benefits

• Medical coverage.
• Insurance plan.
• Paid time off for vacation, sick days.
• 401(k).
• Committed to building an encouraging, caring, and supportive environment.

Hiring process

• Aim to complete hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.