Senior Customer Value Manager (SaaS)

TL;DR

Senior Customer Value Manager (SaaS): Managing a diverse portfolio of customers to drive mutual success plans and value-focused strategies with an accent on Business Spend Management (BSM) expertise. Focus on building strong relationships with key stakeholders, coaching customer teams, and advising on operational efficiency to maximize business impact.

Location: Hybrid in Bogota, Colombia.

Company

hirify.global is a global leader in total spend management, utilizing community-generated AI to help businesses predict, prescribe, and automate smarter, more profitable financial decisions.

What you will do

• Serve as the primary point of contact and advocate for a portfolio of customers.
• Develop and execute mutual success plans and engagement strategies tailored to client goals.
• Advise customer leaders on transforming BSM processes to drive immediate value and efficiency.
• Collaborate cross-functionally with pre-sales, post-sales, and product teams.
• Coach and guide customer teams to ensure adoption and realization of business objectives.

Requirements

• Proven experience in customer success or account management, ideally within a SaaS environment.
• Strong executive presence and ability to communicate effectively with diverse stakeholders.
• Deep understanding of Source-to-Pay or Business Spend Management (BSM) processes.
• Ability to work in a collaborative, transparent, and fast-paced environment.
• Professional proficiency in English.

Culture & Benefits

• Innovative work environment at the forefront of AI-driven business technology.
• Commitment to a collaborative, inclusive, and transparent corporate culture.
• Opportunity for significant global impact through professional contributions.
• Professional development and exposure to various customer industries.