TL;DR

Customer Success Manager (SaaS): Driving customer relationships and ensuring they get the most value from Wishpond through a team-based approach. Focus on comprehension and delivery of customers’ marketing goals, leading retention efforts, and identifying upsell opportunities.

Location: 100% Remote outside of Canada. Must be prepared to work standard business hours on EST or PST.

Company

Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses.

What you will do

Drive customer relationships through a team-based approach throughout the entire customer lifecycle.
Lead all retention efforts, including renewals, mapping of risks, and cancellation requests.
Assist customers with escalated issues and questions pertaining to their service agreement and the Wishpond tools.
Expand revenue in existing accounts by identifying/developing upsell opportunities and increasing customer lifetime value.
Collaborate with the Product team to improve the user experience.
Help drive customer reviews and case studies.

Requirements

Minimum of 3+ years experience in a Customer Success role, preferably in a SaaS organization.
Digital Marketing knowledge, including paid Ads, landing page optimization, email marketing and social media, is considered an asset.
Experience using Shopify is preferred.
Self-motivated with the ability to establish and maintain solid relationships through a client-first mentality.
Fluent in English (spoken and written).
Willing to participate in ongoing education and training for the role.

Nice to have

Knowledge of basic CSS, HTML and JS.
Google Tag Manager.
Experience with other marketing automation platforms.
Knowledge of CRM platforms.
Experience with landing page platforms.
Experience with email marketing platforms.

Culture & Benefits

Fully remote position allowing you to work from your home anywhere in the world!
Exciting and dynamic environment with a great leadership team.
Comprehensive training program and regular performance reviews to facilitate your success.
Competitive compensation based on experience and proven abilities.
Great referral programs with incentives and bonuses.
Amazing growth opportunities for your personal development.