Customer Success Manager

Location: 100% Remote outside of Canada. Must be prepared to work standard business hours on EST or PST.

Company

Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses.

What you will do

• Drive customer relationships through a team-based approach throughout the entire customer lifecycle.
• Lead all retention efforts, including renewals, mapping of risks, and cancellation requests.
• Assist customers with escalated issues and questions pertaining to their service agreement and the Wishpond tools.
• Expand revenue in existing accounts by identifying/developing upsell opportunities and increasing customer lifetime value.
• Collaborate with the Product team to improve the user experience.
• Help drive customer reviews and case studies.

Requirements

• Minimum of 3+ years experience in a Customer Success role, preferably in a SaaS organization.
• Digital Marketing knowledge, including paid Ads, landing page optimization, email marketing and social media, is considered an asset.
• Experience using Shopify is preferred.
• Self-motivated with the ability to establish and maintain solid relationships through a client-first mentality.
• Fluent in English (spoken and written).
• Willing to participate in ongoing education and training for the role.

Nice to have

• Knowledge of basic CSS, HTML and JS.
• Google Tag Manager.
• Experience with other marketing automation platforms.
• Knowledge of CRM platforms.
• Experience with landing page platforms.
• Experience with email marketing platforms.

Culture & Benefits

• Fully remote position allowing you to work from your home anywhere in the world!
• Exciting and dynamic environment with a great leadership team.
• Comprehensive training program and regular performance reviews to facilitate your success.
• Competitive compensation based on experience and proven abilities.
• Great referral programs with incentives and bonuses.
• Amazing growth opportunities for your personal development.