Customer Success Coordinator (EdTech)

Location: Remote, Indiana, USA

Salary: USD 39,700–52,966.66 per year

Company

hirify.global is a science, education, and publishing company that develops knowledge and learning solutions for academic and professional audiences.

What you will do

• Coordinate end-to-end delivery of ebooks, courseware, and content solutions for higher education accounts.
• Support implementation, onboarding, and configuration with internal teams and external stakeholders.
• Troubleshoot technical issues during implementation and after launch, coordinating escalations and resolutions.
• Train instructors and administrators on platform functionality and recommended practices.
• Maintain implementation documentation and common troubleshooting guides.
• Identify process improvements that increase customer satisfaction and product usage.

Requirements

• Bachelor’s degree in business, communications, or a related field.
• At least one year of experience in customer service, account management, sales support, or another client-facing role.
• Basic proficiency with spreadsheets, including Excel or Google Sheets.
• Strong problem-solving, attention to detail, customer-service, time-management, and prioritization skills.
• Ability to explain technical concepts to non-technical audiences and manage calendars, inboxes, meetings, and urgent responses.
• Ability to work with limited supervision and serve as an informal resource for less experienced associates.

Nice to have

• Experience in a SaaS or subscription-based business.
• Familiarity with CRM platforms, preferably Salesforce.

Culture & Benefits

• Full-time remote work in the USA.
• Meeting-free Friday afternoons for focused work and professional development.
• Learning, community, and internal mobility opportunities.
• Competitive compensation and a comprehensive benefits package.
• Equal opportunity employment and reasonable accommodation for applicants with disabilities.

Hiring process

• Attach a resume or CV when applying.