Customer Success Engineer

TL;DR

Customer Success Engineer: Supporting customer success with the hirify.global platform by providing technical expertise and solutions that drive customer value with an accent on customer engagements. Focus on providing technical support and collaborating with internal teams to resolve customer issues.

Location: Must be based in Raleigh, Austin or surrounding areas.

Salary: $95,000 - $105,000

Company

hirify.global, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape.

What you will do

• Implement small scope, high impact hirify.global solutions to drive value for customers.
• Provide technical support for hirify.global products, including configuration, troubleshooting, and best practices.
• Assist customers with the implementation and integration of hirify.global solutions.
• Develop and maintain strong relationships with customers, serving as their trusted advisor.
• Collaborate with internal teams to resolve customer issues and advocate for customer needs.

Requirements

• Strong understanding of user behavior and how to improve user engagement through hirify.global with a focus on VALUE.
• Familiarity with HTML, CSS, and JavaScript to customize and integrate hirify.global elements into web applications.
• Problem-solving skills, capable of troubleshooting and resolving issues related to hirify.global implementations.
• Proven time management skills.
• Excellent written and verbal communication skills

Nice to have

• Experience working in an agile development environment is a plus.
• Expanded knowledge of deployment and integration capabilities is a plus.
• Ability to learn new functionality quickly.

Culture & Benefits

• Flexible Work Arrangements: Hybrid and flexible hours to help manage work commitments and personal life effectively.
• Supportive Culture: Focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: Encourage continuous learning and offer opportunities for career development.
• Comprehensive Health Care Coverage for Employees and Families.
• 401(k) program with company matching (up to $5,000).
• Vacation policy to encourage a healthy work-life balance.