Operations Support Specialist (Telehealth)

TL;DR

Operations Support Specialist (Telehealth): Supporting the management of Juniper UK's prescriber workforce and running critical clinical operations processes for Juniper patients with an accent on prescriber onboarding, troubleshooting, and roster management. Focus on timely assistance to prescribers and resolving operational issues efficiently.

Location: Manila (Philippines), with working hours aligned to the UK time zone.

Company

hirify.global is a company focused on building long-term healthcare solutions, including Juniper, a weight-management program combining medication with personalized support.

What you will do

• Coordinate onboarding for new prescribers, ensuring access to necessary tools and technology.
• Provide training and support to prescribers on the telehealth platform and other essential technology tools.
• Act as the first point of contact for technical issues, diagnosing and resolving problems.
• Support roster management, ensuring alignment with business needs and maintaining up-to-date information.
• Support safety monitoring of patients and communications between Juniper and other healthcare providers.
• Share patient and practitioner insights with the clinical services team to improve the overall patient experience.

Requirements

• A bachelor's degree in a relevant field is preferred but not mandatory.
• Strong English written and verbal communication skills are essential.
• Tech-savvy with a strong understanding of digital tools and the ability to adapt to new systems quickly.
• Detail-oriented with the ability to manage complex processes and ensure accuracy.
• Ability to think critically and troubleshoot effectively.
• Adaptable and open to change in a dynamic telehealth environment.

Nice to have

• Previous experience in customer service, call centers, or support roles.
• Experience in a healthcare or telehealth environment.

Culture & Benefits

• Mentorship from leaders across Australia, the UK, Germany, and Japan.
• Access to learning budgets, conferences, certifications, and peer shadowing.
• Wellness budgets, social clubs, and initiatives to support work-life balance.
• Comprehensive health coverage (including up to 2 dependents).
• Vacation, sick, and parental leaves.
• 13th-month pay, statutory benefits, and transport allowance.