Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Responsible for customer health, ensuring they continue to stay and grow with hirify.global by realizing the full value of their investment. Focus on developing meaningful relationships with key stakeholders, conducting QBRs, product adoption maturity assessments, and managing renewals and upsells.

Location: Must be located in the Northeast United States

Salary: $120,000 - $140,000

Company

hirify.global converges enterprise networking and security into one centralized and global cloud service.

What you will do

• Ensure customers stay and grow with the company, realizing the full value of their investment.
• Develop meaningful relationships with key stakeholders within the customer and Cato’s teams.
• Own and orchestrate Cato's post-sales motion, including conducting QBRs and product adoption maturity assessments.
• Manage renewals and upsells.

Requirements

• 5+ years of experience in a Customer Success or sales role at a high-growth SaaS software or technology vendor.
• Experience working with networking or security software solutions.
• Excellent customer communication and presentation skills.
• Ability to understand customer needs and find sustainable solutions.
• Ability to influence and persuade stakeholders.
• Must be located in the Northeast United States
• Ability to travel up to 25% of the time.

Nice to have

• Solid technology background in routing, switching, SD-WAN, firewalls, proxy, secure web gateway, identity management, threat protection mechanisms, load balancing, and networking protocol analysis.

Culture & Benefits

• Operates from a high place of trust and transparency.
• EEO/Affirmative Action Employer.
• Geographically distributed team in a hyper-growth global organization.