Service Desk Engineer (Fintech)

TL;DR

Service Desk Engineer (Fintech): Handle and troubleshoot technical support requests, analyze logs, automate tasks, and participate in incident management with an accent on root cause analysis, performance bottlenecks, and product bug investigation. Focus on improving monitoring, alerting, and response processes in a fully remote fintech environment.

Location: Fully remote within Europe

Company

hirify.global is a fast-growing fintech unicorn in the GCC region, enabling financial freedom by offering flexible payment solutions to over 15 million users and 40,000 global brands.

What you will do

• Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues.
• Standardize solutions and maintain clear instructions and playbooks for L1 and L2 engineers.
• Investigate product bugs and customer-facing errors, collaborating with Product and Engineering teams.
• Analyze logs proactively to identify root causes, performance bottlenecks, and unusual patterns.
• Automate routine and repetitive tasks to improve team efficiency.
• Participate in on-call duties and help improve monitoring, alerting, and incident response processes.

Requirements

• Strong troubleshooting and problem-solving skills.
• Experience with Jira at the administrator level.
• Ability to work with logs and monitoring tools such as Datadog, Grafana, Kibana.
• Knowledge of automation tools for administrative tasks.
• English proficiency at B1 level or higher.
• Understanding of software development principles and fundamentals.
• Experience writing simple SQL queries.
• Process management skills, teamwork, and proactivity.

Nice to have

• Experience with Google Cloud.
• Experience writing scripts in Bash, Python, Golang.
• Hands-on experience in incident management (SEV process, on-call duties).
• Experience at a fintech company.
• Experience at a startup.

Culture & Benefits

• Full-time B2B contract.
• Fully remote setup, work from anywhere in Europe.
• Up to 20% tax allowance.
• 22 paid leave days annually.
• Stock options (ESOP) in a fast-scaling, pre-IPO company.
• Flexi benefits for wellness, travel, or learning.
• Work alongside a high-performing, international engineering team.

Hiring process

• Applied
• Review
• Intro Call
• Technical Interview
• Final Interview
• Hired