Technical Support Engineer

TL;DR

Technical Support Engineer (System Engineering): Ensuring stability, reliability, and performance of infrastructure by monitoring, incident response, and troubleshooting with an accent on infrastructure monitoring and operational process improvement. Focus on incident diagnosis, alert response, and collaboration with DevOps engineers to maintain system reliability and continuous improvement.

Location: Remote with hubs in Poland and Ukraine (Wroclaw, Kyiv)

Company

hirify.global is a global SaaS technology company developing no-code workflow automation, electronic signature, and document management solutions serving millions worldwide.

What you will do

• Monitor infrastructure and respond to system alerts.
• Perform initial diagnosis and troubleshooting of infrastructure issues.
• Collaborate with DevOps engineers to resolve incidents and improve monitoring systems.
• Perform basic DevOps tasks to support infrastructure reliability.
• Maintain documentation for incidents and operational processes.
• Contribute to continuous infrastructure improvement and operational stability.

Requirements

• Hands-on experience with Linux, AWS, Docker, CI/CD pipelines, monitoring tools, and version control systems.
• English proficiency at B1-B2 level.
• Fluent Ukrainian or Russian.
• Interest in learning Linux, AWS, Docker, Terraform, Kubernetes, Prometheus, and Grafana.

Culture & Benefits

• Flexible working environment with remote, hybrid, and office options in multiple countries.
• Competitive compensation with local market alignment, bonuses, and stock options.
• Professional growth through courses, conferences, and internal mobility.
• Comprehensive health and wellness benefits tailored per country.
• Family-friendly culture with flexibility and support programs.
• Commitment to open communication and inclusive company culture.