Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Own and grow relationships with existing customers on a digital health SaaS platform with an accent on consultative sales, customer retention, and revenue expansion. Focus on managing strategic conversations with healthcare stakeholders, driving upsell and cross-sell opportunities, and meeting growth targets.

Location: Remote (US)

Salary: $120,000–$145,000 per year

Company

hirify.global is a startup focused on delivering effective behavioral care through data-driven digital health SaaS solutions.

What you will do

• Own a portfolio of existing digital health customers and serve as their primary contact for growth
• Collaborate with Product, CS Ops, Support, and Implementation teams to resolve issues and improve the platform
• Drive customer retention, adoption, and long-term account health
• Identify and close upsell and cross-sell opportunities within existing accounts
• Manage full sales cycle for expansion opportunities and meet growth targets
• Own renewals including contract and pricing discussions

Requirements

• Must be based in the US or eligible to work remotely within the US
• 5+ years experience in Account Management, Sales, or Customer Growth in SaaS
• Proven track record of revenue expansion within existing customers
• Strong consultative selling and pipeline management skills
• Excellent communication and relationship-building skills
• Experience with CRM tools and data analysis to inform strategy

Nice to have

• Experience in digital health, health tech, or healthcare SaaS
• Familiarity with healthcare workflows or regulated environments

Culture & Benefits

• Fully remote work environment
• Competitive base salary with significant equity and 401(k) matching
• Flexible PTO plus additional mental health days
• Opportunity to impact mental health care through technology