Marketplace Operations (Audio AI)

TL;DR

Marketplace Operations (Audio AI): Driving the success and optimization of the Operations organization, including end-to-end process ownership, hiring, and quality control for human-edited audio content. Focus on expanding capacity, improving quality control systems, and identifying efficiency levers through data analysis and automation.

Location: This role is remote and can be executed globally. If preferred, candidates can work from offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw.

Company

hirify.global is an audio AI research and product company focused on defining the frontier of AI audio intelligence and making information accessible in any voice, language, or sound.

What you will do

• Own end-to-end processes across hiring, training, turnaround times, pricing, quality control, and producer engagement for the Productions org.
• Expand the hiring engine to meet growing demand for audio content production.
• Improve quality control and monitoring systems for professional-grade audio content.
• Build data pipelines and dashboards to inform decision-making at scale.
• Find new efficiency levers through process improvements, automation (e.g., Python scripts), or collaboration with Engineering.
• Collaborate with Engineering, Language Leads, Account Managers, and Sales to enhance the audio marketplace.

Requirements

• Ops fluency: experience managing and scaling complex operations processes (e.g., marketplace or logistics environment).
• Strong problem-solving skills, able to break down complex issues and formulate action plans.
• Comfortable running own data queries, small scripts, and crunching data.
• Ability to operate effectively in an early-stage, high-growth environment.
• Skilled at cross-functional team collaboration to drive optimal outcomes.

Nice to have

• Experience managing or growing freelancer teams.
• Experience in the localization or audio production industry.

Culture & Benefits

• Be part of an innovative culture defining the trajectory of AI.
• Opportunities for growth and driving impact beyond immediate responsibilities.
• Annual discretionary stipend for professional learning and development.
• Annual discretionary stipend for social travel to meet colleagues.
• Annual company offsites in new locations (e.g., Croatia, Italy).
• Monthly co-working stipend if not near main hubs.