Customer Success Manager (HR Tech)

TL;DR

Customer Success Manager (HR Tech): Building and maintaining strong client relationships, driving product adoption, and ensuring client success with an accent on understanding HR objectives, mitigating churn, and protecting revenue streams. Focus on becoming a trusted advisor, developing success plans, and leveraging AI-driven insights to enhance customer engagement.

Location: Hybrid in the United Kingdom

Company

hirify.global helps modern, mid-size businesses transform the way they manage people with an intuitive, data-driven HR platform.

What you will do

• Build and execute account-specific relationship frameworks, including status calls and quarterly business reviews.
• Understand client HR objectives to tailor use cases and develop success plans, acting as a trusted advisor.
• Manage a portfolio of accounts with a focus on product adoption and usage.
• Collaborate with Product, Development, Marketing, and Sales teams as a customer advocate.
• Protect existing revenue streams, identify opportunities, mitigate churn, and meet KPIs (net retention, CSAT/NPS).
• Provide ongoing product enablement and stay updated on HR industry trends and emerging technologies.
• Leverage AI and automation to develop scalable success strategies and improve customer engagement.

Requirements

• B2B SaaS Customer Success Manager experience, preferably owning an EU book of business.
• Experience in a client-facing B2B role.
• Fluent in English.
• Desire to work in a fast-paced startup environment.
• Executive project management skills and ability to communicate effectively with the C-suite.
• Experience with Salesforce and web-based technologies.

Nice to have

• Fluency in German and/or Dutch.
• Experience with SFDC, Asana, and/or ChurnZero.
• HR or HRM background.

Culture & Benefits

• Competitive compensation, benefits, and pre-IPO equity including company share options.
• Cash allowance for health insurance, annual vision allowance, and Headspace subscription.
• Hybrid working from day one with a work-from-home allowance.
• Temporary remote work from anywhere for up to 2 months (after 6 months of employment).
• Company-wide long weekends ("Bob balance days") and 2 social impact days for volunteering.
• Awesome employee referral program and pension scheme auto-enrolment.
• Fun company and team social events.