TL;DR

Customer Success Manager (HR Tech): Building and maintaining strong client relationships, driving product adoption, and ensuring client success with an accent on understanding HR objectives, mitigating churn, and protecting revenue streams. Focus on becoming a trusted advisor, developing success plans, and leveraging AI-driven insights to enhance customer engagement.

Location: Hybrid in the United Kingdom

Company

%hirify_global% helps modern, mid-size businesses transform the way they manage people with an intuitive, data-driven HR platform.

What you will do

Build and execute account-specific relationship frameworks, including status calls and quarterly business reviews.
Understand client HR objectives to tailor use cases and develop success plans, acting as a trusted advisor.
Manage a portfolio of accounts with a focus on product adoption and usage.
Collaborate with Product, Development, Marketing, and Sales teams as a customer advocate.
Protect existing revenue streams, identify opportunities, mitigate churn, and meet KPIs (net retention, CSAT/NPS).
Provide ongoing product enablement and stay updated on HR industry trends and emerging technologies.
Leverage AI and automation to develop scalable success strategies and improve customer engagement.

Requirements

B2B SaaS Customer Success Manager experience, preferably owning an EU book of business.
Experience in a client-facing B2B role.
Fluent in English.
Desire to work in a fast-paced startup environment.
Executive project management skills and ability to communicate effectively with the C-suite.
Experience with Salesforce and web-based technologies.

Nice to have

Fluency in German and/or Dutch.
Experience with SFDC, Asana, and/or ChurnZero.
HR or HRM background.

Culture & Benefits

Competitive compensation, benefits, and pre-IPO equity including company share options.
Cash allowance for health insurance, annual vision allowance, and Headspace subscription.
Hybrid working from day one with a work-from-home allowance.
Temporary remote work from anywhere for up to 2 months (after 6 months of employment).
Company-wide long weekends ("Bob balance days") and 2 social impact days for volunteering.
Awesome employee referral program and pension scheme auto-enrolment.
Fun company and team social events.