TL;DR

Operations Manager (Foodtech): Manage and grow key client accounts by leading large-scale rollouts and ensuring successful implementation of %hirify_global%'s food waste reduction technology with an accent on client engagement, operational excellence, and cross-regional collaboration. Focus on building strong client relationships, troubleshooting, KPI management, and supporting frontline teams to drive impactful food waste solutions.

Location: Hybrid with minimum 2 days per week in Farringdon office, London; regular European travel with up to 2 business trips per month

Company

%hirify_global% is a rapidly growing startup founded in London, focused on solving global food waste problems through AI and IoT technology, operating in over 30 countries with blue-chip clients.

What you will do

Build and maintain strong client relationships to ensure adoption and success of %hirify_global%'s system
Lead smooth end-to-end implementation and training for multi-disciplinary teams both in person and remotely
Engage clients consultatively to maximize utilization of the food waste management system
Analyze client reports proactively and troubleshoot issues collaboratively
Manage KPIs with clients and senior %hirify_global% team members to ensure business case delivery and implement necessary changes
Collaborate closely with internal teams across different regions and support frontline tech and customer support teams

Requirements

Must be able to travel regularly across Europe (up to 2 business trips per month)
Hybrid work model with minimum 2 days per week in London Farringdon office
Degree educated with experience in Client Success, Delivery, Project Management, Account Management, or Consultancy roles
Intermediate Excel skills
Excellent verbal and written English communication skills; ideally fluent in a second European language
Proven ability to challenge status quo and deliver value-added solutions
Strong attention to detail and data accuracy
Effective project management, prioritization, and time management skills
Proactive, can-do attitude with a growth mindset and willingness to learn

Culture & Benefits

Competitive base salary with customer success bonus scheme
Company stock options and matching pension scheme
Health benefits including part-funded insurance, life insurance, eye care vouchers, and wellness allowances
Flexible work environment with early finish Fridays
25 days paid vacation plus option to buy additional leave
Supportive team passionate about solving global food waste challenges