Operations Manager (Foodtech)

TL;DR

Operations Manager (Foodtech): Manage and grow key client accounts by leading large-scale rollouts and ensuring successful implementation of hirify.global's food waste reduction technology with an accent on client engagement, operational excellence, and cross-regional collaboration. Focus on building strong client relationships, troubleshooting, KPI management, and supporting frontline teams to drive impactful food waste solutions.

Location: Hybrid with minimum 2 days per week in Farringdon office, London; regular European travel with up to 2 business trips per month

Company

hirify.global is a rapidly growing startup founded in London, focused on solving global food waste problems through AI and IoT technology, operating in over 30 countries with blue-chip clients.

What you will do

• Build and maintain strong client relationships to ensure adoption and success of hirify.global's system
• Lead smooth end-to-end implementation and training for multi-disciplinary teams both in person and remotely
• Engage clients consultatively to maximize utilization of the food waste management system
• Analyze client reports proactively and troubleshoot issues collaboratively
• Manage KPIs with clients and senior hirify.global team members to ensure business case delivery and implement necessary changes
• Collaborate closely with internal teams across different regions and support frontline tech and customer support teams

Requirements

• Must be able to travel regularly across Europe (up to 2 business trips per month)
• Hybrid work model with minimum 2 days per week in London Farringdon office
• Degree educated with experience in Client Success, Delivery, Project Management, Account Management, or Consultancy roles
• Intermediate Excel skills
• Excellent verbal and written English communication skills; ideally fluent in a second European language
• Proven ability to challenge status quo and deliver value-added solutions
• Strong attention to detail and data accuracy
• Effective project management, prioritization, and time management skills
• Proactive, can-do attitude with a growth mindset and willingness to learn

Culture & Benefits

• Competitive base salary with customer success bonus scheme
• Company stock options and matching pension scheme
• Health benefits including part-funded insurance, life insurance, eye care vouchers, and wellness allowances
• Flexible work environment with early finish Fridays
• 25 days paid vacation plus option to buy additional leave
• Supportive team passionate about solving global food waste challenges