TL;DR

Head of Delivery & Customer Success (PropTech, AI): Leading enterprise implementations for an AI-powered real estate decision intelligence platform with an accent on driving measurable customer value and scaling delivery processes. Focus on orchestrating complex multi-stakeholder projects, building scalable support functions, and ensuring product feedback loops for roadmap decisions.

Location: Hybrid in Zurich or Munich, Switzerland/Germany. Requires Swiss or EU citizenship.

Company

%hirify_global% is a fast-growing startup revolutionizing real estate with an AI-powered Real Estate Decision Intelligence (REDI) software platform.

What you will do

Lead complex enterprise software implementations to ensure rapid time-to-value.
Partner with Sales Key Account Leads for joint account success and expansion.
Build and scale a resource-efficient delivery and customer success organization.
Define and roll out %hirify_global%’s Customer Success strategy and playbook globally.
Establish scalable first and second-level support processes and tools, ensuring 24/7 support.
Ensure product feedback loops are systematic, informing product and tech roadmaps.

Requirements

10+ years in enterprise SaaS or digital-transformation delivery/customer success, ideally in multi-stakeholder, integration-heavy contexts.
Experience leading delivery and success teams for large enterprise clients in real estate, infrastructure, energy, or financial services.
Background in Proptech, Real Estate Technology, Enterprise Software, or Consulting/Implementation Lead.
Strong program and stakeholder management skills.
Working knowledge of integrations, APIs, data migration, and enterprise IT ecosystems.
Fluent in English; German proficiency strongly preferred.
Swiss or EU citizenship required.

Culture & Benefits

Work with a company scaling across Europe and the US.
Backed by $11M in Seed funding from top-tier US and EU funds.
Opportunity to revolutionize real estate with AI-powered technology.
Foster a high-performance culture emphasizing ownership, collaboration, and customer value.