Senior Analyst Care Support Workforce Optimization

TL;DR

Senior Analyst Care Support Workforce Optimization (Business Analytics): Drive forecasting, workforce management, and capacity planning for Care Support to optimize service delivery and resourcing. Focus on developing dynamic models, translating analytics into actionable insights, and collaborating cross-functionally to improve operational efficiency and SLA performance.

Location: Fully remote within the United States, with preference for onsite presence in NYC office once a week

Salary: $97,325 - $114,500

Company

hirify.global is a leading mental health service provider partnering with over 450 companies globally, including Fortune 500 clients, delivering clinically validated mental healthcare solutions.

What you will do

• Own forecasting of inbound Care Support volume by channel and request category.
• Develop and manage workforce management models balancing satisfaction and enabling scenario analysis.
• Translate complex analytics into actionable insights for operational efficiency and resourcing decisions.
• Partner strategically with Care Support leadership on resourcing and capacity planning.
• Serve as primary liaison for workforce optimization in cross-functional initiatives.

Requirements

• Must be fully remote within the United States, with ability to be onsite in NYC office once a week preferred.
• Bachelor’s degree in Business, Economics, Engineering or similar; Master’s preferred.
• 3–5 years experience in operations strategy, analytics, or related roles.
• Experience with workforce management or capacity planning preferred.
• Strong skills in analytical modeling, data visualization tools (Looker, SQL, Hex).
• Excellent communication and ability to influence leadership with data-driven insights.

Culture & Benefits

• Health, dental, vision benefits starting first day, including HSA and FSA plans with employer contributions.
• 401(k) employer match up to 2%.
• Paid time off including vacation, sick leave, company holidays, and parental leave.
• Access to mental health services, fitness, fertility care support, and professional development reimbursement.
• Supportive and inclusive workplace committed to diversity and equal opportunity.