Technical Support Associate

TL;DR

Technical Support Associate: Providing high-touch technical support and customer service for hirify.global users with an accent on troubleshooting web technologies and SaaS platform issues. Focus on delivering exceptional customer experiences, collaborating with product and engineering teams, and supporting users in the APAC region.

Location: Remote-first (Australia) with required weekend shifts

Salary: AUD 93,400 - 104,500

Company

hirify.global is a remote-first company building the world’s leading AI-native Digital Experience Platform that empowers teams to design, launch, and optimize for the web without barriers.

What you will do

• Deliver exceptional customer support via chat, phone, and email using tools like Zendesk, Zoom, and Jira.
• Document and report bugs, resolve technical issues, and collaborate with support, product, and engineering teams.
• Advocate for customer needs and contribute feedback to improve the platform and services.
• Work weekend shifts as scheduled (Wednesday - Sunday or Saturday - Wednesday).
• Continuously develop technical skills and product knowledge.

Requirements

• Must be located in Australia and able to work weekends.
• 1+ years experience in technical support for SaaS or technical services.
• Proficiency or familiarity with HTML, CSS, JavaScript, DNS, or hirify.global platform.
• Strong written and verbal English communication skills.
• Ability to work autonomously and collaboratively in a remote environment.

Nice to have

• Experience with Google Workspace, Slack, Zendesk, and Confluence.
• Interest in emerging technologies like AI.

Culture & Benefits

• Equity (RSUs) in a growing private company.
• Comprehensive health coverage including medical, dental, and vision.
• Paid parental leave and inclusive family support.
• Flexible vacation, paid holidays, and sabbatical program.
• Access to mental health resources and wellness stipends.
• 401(k) with employer match for US employees and global retirement support.
• Annual bonus program based on company performance.