TL;DR

Technical Integration Specialist (AI): Helping customers enhance their search experiences on websites and mobile apps through effective integration with our services. Focus on troubleshooting integration issues, educating customers on API usage, and maintaining integration documentation.

Location: Fully remote

Salary: $80k - $120k

Company

%hirify_global% is a U.S. based company that specializes in search and discovery solutions for ecommerce, utilizing advanced AI technologies.

What you will do

Collaborate with customers to understand their integration needs.
Provide education on API integration and open source libraries.
Assist in troubleshooting integration issues.
Act as a liaison between customers and technical resources.
Document customer interactions and common issues.
Maintain integration documentation for customers and teammates.

Requirements

Proven experience in customer or technical support roles.
Strong knowledge of web services and APIs.
Excellent communication skills.
Ability to explain technical concepts to non-technical audiences.
Detail-oriented with a commitment to customer support.
Problem-solving skills and proactive issue resolution.
Able to support customers between 12pm and 8pm UTC.

Benefits

Unlimited vacation time.
Fully remote team.
Work from home stipend.
Apple laptops provided.
Training and development budget.
Maternity & Paternity leave.
Regular team offsites.