Technical Integration Specialist (AI)

TL;DR

Technical Integration Specialist (AI): Providing first-level technical support and onboarding for e-commerce brands integrating with an AI-driven search platform with an accent on API integration and index configuration. Focus on troubleshooting technical challenges, educating customers on REST APIs, and optimizing product catalog searchability.

Location: Remote (AMER). Must be able to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time).

Salary: $80,000 – $120,000 USD

Company

hirify.global is an AI-first ecommerce search and discovery platform that helps global brands drive revenue and conversion gains.

What you will do

• Guide customers through the technical integration process and provide onboarding support.
• Provide expert guidance on integrating with APIs and utilizing open-source libraries.
• Resolve technical challenges and integration issues in collaboration with Customer Success teams.
• Configure product catalogs, including uploading data, setting facets, searchabilities, and sort orders.
• Act as a technical liaison, responding to customer inquiries with clear and concise explanations.
• Improve integration documentation based on common customer issues and interactions.

Requirements

• Proven experience in technical or customer support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Ability to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time).
• Strong communication skills for explaining technical concepts to non-technical audiences.
• Proficiency with JSON, CSV, and basic search/index concepts.

Nice to have

• Familiarity with debugging tools such as Postman or browser developer tools.
• Understanding of A/B testing and server-side/client-side contexts.
• Knowledge of JavaScript web application development and integration patterns.

Culture & Benefits

• Fully remote work environment with a home office stipend.
• Unlimited vacation time (minimum 3 weeks per year strongly encouraged).
• Apple laptops provided for all new employees.
• Annual training and development budget.
• Regular team offsite events for connection and collaboration.
• Maternity and paternity leave for qualified employees.