Client Partner (Travel & Hospitality)

TL;DR

Client Partner (Travel & Hospitality): Own and grow a multi-million-pound client portfolio in travel, aviation, hospitality, and leisure sectors with an accent on strategic client leadership, revenue growth, and delivery partnership. Focus on building trusted C-suite relationships, driving digital experience and transformation programs, and orchestrating complex multi-disciplinary teams.

Location: Based in the UK with flexible remote and hybrid work options (country-dependent)

Company

hirify.global is a global experience innovation company that partners with leading brands to drive digital transformation through data, AI, creativity, and technology.

What you will do

• Build and nurture senior client relationships including C-suite and transformation leaders.
• Own commercial performance and growth strategy of a multi-million-pound client portfolio.
• Lead account strategy planning and align global delivery teams around shared vision.
• Collaborate with cross-functional teams to craft impactful digital experience and transformation solutions.
• Ensure high-quality delivery and provide strategic escalation support to maintain client satisfaction.

Requirements

• Must have 10+ years experience in senior client relationship roles within digital consultancies or transformation organizations.
• Proven expertise in travel, hospitality, or leisure sectors working with airlines, hotels, or travel platforms.
• Strong understanding of customer experience, booking platforms, loyalty, personalization, and omnichannel journeys.
• Ability to build trust-based relationships and influence at executive level.
• Experience managing multi-million revenue portfolios and leading account planning and forecasting.
• Comfortable working in global matrixed organizations and collaborating across diverse teams.

Nice to have

• Awareness of emerging travel technologies and data-driven personalization trends.

Culture & Benefits

• Flexible remote and hybrid work options depending on country.
• Career advancement with international mobility and professional development programs.
• Access to cutting-edge tools, training, and industry experts.
• Inclusive culture fostering creativity, diversity, and autonomy.

Hiring process

• Application review by Talent Acquisition team focusing on skills and experience.
• Reasonable accommodations available upon request during interview process.