Incident Manager (Fintech)

TL;DR

Incident Manager (Fintech): Coordinates incident management and drives continuous improvements within Engine's client success team, with an accent on adherence to frameworks and risk control. Focus on reviewing incident impacts, root causes, and ensuring accountability in risk management within a rapidly growing SaaS fintech.

Location: Hybrid (Must be located within commutable distance of a UK office)

Company

hirify.global is a software-as-a-service (SaaS) business providing modern banking technology to financial institutions worldwide.

What you will do

• Coordinate Incident Management for Gold and Silver Teams.
• Monitor adherence to the Incident Management and Escalation Framework, and drive continuous improvements.
• Review incident impacts, root causes, and lessons learned.
• Conduct assurance activities on incidents and incident management, driving consistency.
• Provide training to stakeholders on incidents and incident response activities.
• Develop and maintain specialist procedures and reporting for Incident Management.

Requirements

• Understanding of risk management frameworks.
• Ability to build strong stakeholder relationships.
• Inquisitive and analytical mind to understand risks, controls, and processes.
• Proactive approach to managing workloads and ability to use initiative.
• Ability to challenge the status quo to shape financial crime operations.
• English: B2 required

Culture & Benefits

• Hybrid working approach with preference for in-person collaboration.
• 33 days holiday (including public holidays) with an extra day for your birthday.
• Annual leave increases with length of service, with option to buy or sell up to five extra days.
• 16 hours paid volunteering time a year.
• Salary sacrifice, company enhanced pension scheme, life insurance, and group income protection.
• Private Medical Insurance with VitalityHealth including mental health support and cancer care.
• Generous family-friendly policies and Perkbox membership for retail discounts and wellness.

Hiring process

• Stage 1: 45-minute interview with someone from the Client team.
• Stage 2: 60-minute interview with two team members from either Client or Tech.
• Stage 3: Final interview with CTO/Deputy CTO or VP Client Services.