Customer Onboarding Manager (B2B SaaS)

TL;DR

Customer Onboarding Manager (B2B SaaS): Manage and optimize the onboarding process for German-speaking customers, ensuring seamless software configuration, integration, and customer success with an accent on project management, customer satisfaction, and cross-team collaboration. Focus on scaling onboarding processes, improving self-serve options, and delivering high customer satisfaction in a fintech SaaS environment.

Location: Hybrid or remote options available; must be based in Germany or nearby European cities (Berlin, Lisbon, Madrid).

Company

hirify.global is a fintech product company focused on spend management solutions, serving over 40,000 customers globally with a diverse team of 850+ employees.

What you will do

• Identify customer objectives and align project timelines, scope, and resources.
• Configure software settings including activation, limits, cards, and integrations.
• Integrate with accounting systems and support testing and training.
• Drive user adoption through consulting, training, and best practices sharing.
• Maintain strong customer relationships and gather feedback and testimonials.
• Collaborate with product and internal teams to improve onboarding scalability and processes.

Requirements

• Fluency in German and English is required.
• Strong understanding of B2B SaaS products, configuration, and integrations.
• Knowledge of accounting principles and financial workflows.
• Proven customer-facing experience with commitment to customer satisfaction.
• Excellent planning, prioritization, and risk management skills.
• Ability to collaborate effectively with cross-functional teams.

Culture & Benefits

• Own hirify.global card to avoid out-of-pocket expenses.
• Lunch provided or allowance based on local office.
• 28 days holiday plus public holidays, with option to purchase additional days.
• Hybrid and fully remote working options.
• Access to mental health and well-being support.
• Paid parental leave supporting family needs.

Hiring process

• Intro call with Talent Acquisition Partner.
• Interview with CX Onboarding Manager.
• Take-home challenge and team interview to present onboarding strategy.
• Final interview with senior leader (Bar Raiser).