TL;DR

Head Of Customer Success: Build and lead the post-sale organization for the B2B Enterprise segment, focusing on Customer Success Management, Implementation, Support, and Key Account Management. With an accent on revenue ownership including renewals and expansions. Focus on designing scalable processes, leading teams, and driving Net Revenue Retention (NRR) above 110%.

Location: Berlin, Germany

Company

%hirify_global% is a startup founded in 2022 that provides a scalable SaaS platform to help businesses reduce friction and make smarter supply chain decisions.

What you will do

Own NRR, GRR, renewals, and expansion revenue for enterprise customers.
Design and scale the Customer Success organization including structure, roles, processes, and KPIs.
Build the customer journey from onboarding to renewal and expansion.
Partner with Sales on account transitions and growth plans while managing post-sale commercial relationships.
Hire, coach, and lead a high-performing team focused on enterprise outcomes and revenue impact.
Represent the voice of the customer across Product, Engineering, and Leadership teams.

Requirements

Must have 8–12+ years in Customer Success or post-sale leadership with direct revenue ownership.
Experience building or scaling a Customer Success organization in a B2B enterprise SaaS environment.
Deep understanding of complex enterprise accounts and long sales/renewal cycles.
Strong commercial instincts and data-driven forecasting skills.
Fluent English required; German or Asian business culture exposure is a plus.
Willingness to travel as needed.

Nice to have

German language skills or exposure to Asian business culture.

Culture & Benefits

Permanent full-time position based onsite in Berlin.
Opportunity to build and lead a new Customer Success function from scratch.
Work in a fast-growing startup focused on innovative supply chain SaaS solutions.