TL;DR

Customer Success Manager (SaaS): Managing and optimizing customer relationships and platform adoption for enterprise SaaS clients with an accent on driving ROI, retention, and customer satisfaction. Focus on building trusted advisor relationships, coordinating cross-functional teams, and proactively mitigating risks to ensure customer success.

Location: Remote (Germany)

Company

%hirify_global% is a product company specializing in AI-driven email security solutions.

What you will do

Serve as the voice of the customer and provide feedback to maximize value and retention.
Prepare and deliver business reviews demonstrating ROI to drive renewals and expansion.
Increase customer adoption of platform features and best practices.
Build strategic, trusted advisor relationships with senior customer stakeholders.
Develop and maintain success plans aligned with customer goals and monitor customer health.
Collaborate with internal teams to address customer issues and ensure commitments are met.

Requirements

Location: Must be based in Germany and able to work remotely.
2+ years experience in customer success management and 5+ years in enterprise SaaS support.
Fluent in English and German languages.
Strong relationship-building skills with executive-level stakeholders.
Technical troubleshooting skills and experience with CRM and case management systems.
Bachelor's degree in Computer Engineering, Computer Science, or related field, or equivalent experience.

Nice to have

Experience with email security products and internet/networking technologies.

Culture & Benefits

Equal opportunity employer with inclusive hiring practices.
Secure hiring process including video interviews and identity validation.
Commitment to privacy and compliance with relevant legislation.