TL;DR

Customer Success Lead (DACH): Building and scaling the Customer Success function for a growing AI SaaS legal platform across Germany, Austria, and Switzerland with an accent on team leadership, scalable process design, and customer engagement. Focus on leading a team, driving adoption and retention, and collaborating cross-functionally to optimize customer journeys and success metrics.

Location: Onsite in Berlin with focus on DACH region (Germany, Austria, Switzerland)

Company

%hirify_global% is a fast-growing European AI startup transforming legal work with a generative AI platform, partnering with law firms and corporate legal departments.

What you will do

Lead and develop a team of Customer Success Managers focused on the DACH region.
Design scalable engagement models combining automation and human touchpoints.
Collaborate with Sales, Product, Legal Engineering, and Marketing for seamless customer journeys.
Implement customer success processes, playbooks, and metrics for consistent outcomes.
Analyze adoption data and customer feedback to identify risks and opportunities.
Engage personally with key customers to ensure high-value relationships.

Requirements

Must have 5–8 years in Customer Success, Account Management, or Consulting in SaaS, AI, or professional services.
2–3+ years managing or mentoring customer-facing teams.
Native-level German and fluent English required.
Strong operational mindset with process design and data skills.
Legal background and experience with law firms or corporate legal teams is a strong plus.

Culture & Benefits

Opportunity to shape AI transformation in the legal industry.
Build and scale Customer Success function in a leading European AI startup.
Collaborative, high-performance culture rewarding initiative and learning.
Work with world-class customers influencing product and business direction.