TL;DR

Customer Success Manager (Mid-Market): Manage and grow a portfolio of B2B Mid-Market clients by driving onboarding, adoption, and long-term success with an accent on client relationship management and commercial negotiations. Focus on developing tailored success plans, analyzing customer data, and collaborating cross-functionally to maximize client value and revenue growth.

Location: Hybrid work model with offices in Berlin and Cologne; up to 120 days remote work within the EU, UK, and Switzerland, including 30 days outside the EU.

Company

%hirify_global% is a leading European platform for sports and wellness, offering access to thousands of fitness and wellness experiences across multiple countries as part of a global wellbeing ecosystem.

What you will do

Manage a defined portfolio of Mid-Market B2B clients, owning the full lifecycle from onboarding to long-term success.
Drive value realization and product adoption through tailored strategies supporting customer health and performance.
Analyze customer data, track key metrics, and translate insights into actionable success plans and commercial opportunities.
Lead commercial discussions, identify upsell opportunities and risks, and grow account revenue and performance.
Build and maintain strong relationships with multiple stakeholders at all levels within client organizations.
Collaborate closely with internal teams (Sales, Legal, Product, Operations) to improve customer experience and share best practices.

Requirements

Location: Must be based in Berlin or Cologne or able to work hybrid with extended remote options within the EU, UK, and Switzerland.
3+ years experience in Customer Success, Key Account Management, or Corporate Sales with B2B Mid-Market clients.
Strong negotiation skills and ability to manage contract negotiations.
Analytical mindset with proficiency in data analysis using Excel/spreadsheets and CRM systems like Salesforce.
Business fluent in German and excellent English skills.
Ability to build and maintain multiple client relationships simultaneously.

Culture & Benefits

Free %hirify_global% L Pro Membership plus friends and family discounts.
Flexible hybrid work model with extensive remote work options within Europe.
30 days paid vacation plus additional days for volunteering and flexible working hours.
Annual professional development budget and regular language training sessions.
Engaging team culture with regular events and wellness initiatives.