Customer Success Manager (Mid-Market)

TL;DR

Customer Success Manager (Mid-Market): Manage and grow a portfolio of B2B Mid-Market clients by driving onboarding, adoption, and long-term success with an accent on client relationship management and commercial negotiations. Focus on developing tailored success plans, analyzing customer data, and collaborating cross-functionally to maximize client value and revenue growth.

Location: Hybrid work model with offices in Berlin and Cologne; up to 120 days remote work within the EU, UK, and Switzerland, including 30 days outside the EU.

Company

hirify.global is a leading European platform for sports and wellness, offering access to thousands of fitness and wellness experiences across multiple countries as part of a global wellbeing ecosystem.

What you will do

• Manage a defined portfolio of Mid-Market B2B clients, owning the full lifecycle from onboarding to long-term success.
• Drive value realization and product adoption through tailored strategies supporting customer health and performance.
• Analyze customer data, track key metrics, and translate insights into actionable success plans and commercial opportunities.
• Lead commercial discussions, identify upsell opportunities and risks, and grow account revenue and performance.
• Build and maintain strong relationships with multiple stakeholders at all levels within client organizations.
• Collaborate closely with internal teams (Sales, Legal, Product, Operations) to improve customer experience and share best practices.

Requirements

• Location: Must be based in Berlin or Cologne or able to work hybrid with extended remote options within the EU, UK, and Switzerland.
• 3+ years experience in Customer Success, Key Account Management, or Corporate Sales with B2B Mid-Market clients.
• Strong negotiation skills and ability to manage contract negotiations.
• Analytical mindset with proficiency in data analysis using Excel/spreadsheets and CRM systems like Salesforce.
• Business fluent in German and excellent English skills.
• Ability to build and maintain multiple client relationships simultaneously.

Culture & Benefits

• Free hirify.global L Pro Membership plus friends and family discounts.
• Flexible hybrid work model with extensive remote work options within Europe.
• 30 days paid vacation plus additional days for volunteering and flexible working hours.
• Annual professional development budget and regular language training sessions.
• Engaging team culture with regular events and wellness initiatives.