Enterprise Customer Success Manager (DACH)

TL;DR

Enterprise Customer Success Manager (DACH): Managing onboarding, training, and expansion for enterprise clients in legal AI SaaS with an accent on strategic customer partnership and adoption. Focus on driving measurable client success, engagement, and collaboration with sales and product teams.

Location: Berlin, Remote (Europe)

Company

hirify.global is a fast-growing European legal AI startup transforming how lawyers research, draft, and deliver legal work using generative AI technology.

What you will do

• Lead strategic implementation and integration of hirify.global into client workflows.
• Run training sessions and workshops to enable user adoption of AI capabilities.
• Act as primary contact and trusted advisor for enterprise customers.
• Track success metrics to drive client outcomes and renewal readiness.
• Build customer advocacy and monitor health to identify risks and expansion opportunities.
• Collaborate closely with Sales, Product, and Legal Engineering teams.

Requirements

• Location: Berlin or remote within Europe
• 2-5 years experience in Customer Success, Consulting, or Enterprise SaaS account management.
• Proven experience managing complex customer relationships, ideally in legal tech or B2B SaaS.
• Native-level German and professional English fluency (C1+).
• Strong communication, stakeholder management, and strategic mindset.
• Legal or consulting background is a strong plus.

Culture & Benefits

• Work at the forefront of AI innovation in legal tech.
• Opportunity to define and scale Customer Success function.
• Collaborative, high-growth startup environment valuing learning and ownership.
• Direct influence on product direction and customer outcomes.