Head of Global Partnerships (AI Customer Service)

TL;DR

Head of Global Partnerships (AI Customer Service): Leading and scaling the global partnerships function, owning ecosystem strategy, partner acquisition, GTM execution, and revenue impact. Focus on building a category-defining partner ecosystem, unlocking new revenue channels, and amplifying product and brand in the AI-first customer service era.

Location: Hybrid in San Francisco, California (3 days per week in office).

Salary: $399,600–$477,300 (base salary range for San Francisco Bay Area).

Company

hirify.global is an AI Customer Service company helping businesses provide incredible customer experiences with its AI agent Fin and the hirify.global Customer Service Suite.

What you will do

• Lead, mentor, and grow the global partnerships organization across Solutions, Technology, and Strategic partnerships.
• Define and own hirify.global’s global partnership strategy, ensuring clear priorities and measurable outcomes.
• Design and operationalize scalable partner programs including onboarding, enablement, and co-selling frameworks.
• Source, evaluate, and secure high-impact partners, leading executive-level relationships to drive ARR.
• Drive measurable business outcomes through partner-sourced and partner-influenced revenue.
• Represent Partnerships at the executive level, providing strategic recommendations and market intelligence.

Requirements

• 12+ years experience in Partnerships, Business Development, Alliances, or Ecosystem Leadership within SaaS or enterprise technology.
• Proven success building and scaling a global partnerships organization, including hiring and team design.
• Experience developing and operationalizing partner programs across multiple partner types.
• Strong operational mindset, able to design processes, define KPIs, and build scalable partner motions.
• Track record of delivering revenue impact through partner-sourced and partner-influenced pipeline.
• Excellent executive presence with the ability to influence senior stakeholders internally and externally.
• Exceptional relationship-building and negotiation skills.
• Must be able to work hybrid (at least three days per week in office) in San Francisco, California.

Culture & Benefits

• Competitive salary and meaningful equity with regular compensation reviews.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy and Paid Parental Leave Program.
• 401k plan & match.
• Hybrid working policy with 3 days in office.
• Radically open and accepting culture focused on incredible work and core values.