Deal Desk Analyst

* Fluent English


* Confidence and conviction – ability to persuade, influence and push back


* Hands on experience in a B2B SaaS environment with multiple products or pricing structures


* Comfortable navigating Salesforce (or another CRM) to review deals, approvals and data quality


* Analytical mindset, able to spot patterns or inconsistencies in deal data and interpret basic Salesforce reports


* Basic to intermediate spreadsheet skills for simple checks and ad hoc analysis






THE NICE TO HAVES ➕➕➕
* Previous Deal Desk or Sales Operations experience


* Experience working with a CPQ tool


* Salesforce reporting experience (filters, groupings, basic report edits)


* Exposure to billing, finance or contract workflows


* PowerBI or similar BI tools as a viewer (no dashboard building required)


* Experience documenting decisions or maintaining audit trails in a commercial process






THE LOCATION
You must be a UK resident with full eligibility to work. We work on a remote-first approach so whilst we have an office near London Liverpool Street you can use, expect to be almost 100% home-based.




WHAT’S IN IT FOR YOU? 💰
* Competitive salary based on Mercer salary benchmarking data - £50-55k


* Flexible, hybrid approach to working; split your time between the office and home


* You get to be part of a fun, driven and supportive team


* Gift on your birthday


* Annual Summer and Christmas parties


* Excellent development opportunities and a great company culture






PUZZEL VALUES 🎯
* Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.


* Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.


* Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.






DIVERSITY & INCLUSION 🌍
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.




Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

* Our Global Leadership Team (C-suite) has shifted from 100% male at the start of 2023 to 4 men: 5 women.


* We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023 and 41% in 2024!


* We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.


* We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.


* By raising awareness and transparency, we are hoping to further attract a diverse workforce.






We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.




ONE LAST THING ☝🏻
Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.